Privacy policy

Welcome to Lemontini (“we”, “us”, “our”). We value your trust and are deeply committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase our products, or interact with us.

Our platform primarily offers kids’ products and home & lifestyle items, and we take special care to ensure the privacy and safety of data.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Contact Information: Full name, email address, and mobile number.
• Shipping Details: Billing and shipping address.
• Transaction Data: Details regarding products and services you purchase.
• Payment Information: Payment information is processed securely via third-party payment gateways; we do not store your credit/debit card details on our servers.

1.2 Information Collected via Google Sign-In

When you choose to sign in using your Google account (via our OAuth integration), you authorize us to access the following data, which is governed by this Policy:

• Google Profile Information: We access your Google account's name, email address, and profile picture to create and manage your user account.
• Purpose of Use: This data is used solely for authenticating your identity, creating your user profile, and facilitating seamless login to our Services.

Google API User Data Policy Compliance: We will never transfer, sell, or use Google user data for serving advertisements, creditworthiness evaluation, or any purpose unrelated to the core, user-facing functionality of Lemontini. Our use of your Google data will always be in strict compliance with the Google API Services User Data Policy.

1.3 Automatically Collected Information

• Device and Network Information: IP address, device type, browser type, and operating system.
• Activity Data: Pages viewed, products searched, time spent on the website, and cookies/tracking technologies (for functionality, analytics, and personalization).

1.4 Children’s Data

We do not knowingly collect personal data from children under the age of 18. Our website is intended for use by adults purchasing kids’ products. If we learn that we have collected information from a minor without verifiable parental consent, we will delete it promptly.

2. How We Use Your Information

We use the collected information to:

• Process and deliver your orders efficiently.
• Facilitate payments, refunds, and address order-related queries.
• Provide personalized customer support.
• Improve your website experience and personalize product recommendations.
• Send transactional communications (e.g., order confirmations).
• Send promotional communications (where we have your explicit consent).
• Detect, investigate, and prevent fraud or misuse of our services.
• Comply with Indian and international legal and regulatory requirements.

3. Legal Basis for Processing & Consent

We process Personal Information based on the following legal bases:

• Consent: For non-essential activities like marketing communications and certain cookies.
• Performance of Contract: For processing orders, managing payments, and fulfilling service delivery obligations.
• Legal Obligations: To meet mandatory tax, accounting, and compliance requirements under Indian law.
• Legitimate Interests: For necessary business operations, maintaining security, and preventing fraud, provided your interests and fundamental rights do not override those interests.

Explicit Consent: By providing personal information to complete a transaction (such as placing an order, processing a payment, or facilitating delivery), you give us permission to use that information for those specific and limited purposes. For any additional, non-essential uses like marketing, we will request your clear and separate consent.

Withdrawal of Consent: You may withdraw your consent at any time by contacting us through our website or emailing us at: customerexcellence@lemontini.in.

4. Sharing and Disclosure of Your Information

We may share your personal information with:

• Essential Service Providers: Payment service providers, delivery & logistics partners, and IT/cloud service providers necessary for business operations.
• Marketing & Support Vendors: Customer support and marketing service vendors, strictly under data protection agreements.
• Legal Authorities: Government authorities, law enforcement agencies, or courts, if required by mandatory Indian law or if we are compelled to disclose information due to a breach of our Terms of Service or to protect our rights.

We do not sell, rent, or trade your personal information to third parties.

5. Compliance with Indian Law

To ensure robust compliance with Indian regulations, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP Act), 2023:

• Data Principal Rights: We recognize and respect your rights as the Data Principal, as detailed in Section 9.
• Grievance Redressal Mechanism: We have appointed a Nodal Contact (Interim Grievance Officer) to address any concerns regarding the collection, use, disclosure, or retention of your Personal Information.
• Nodal Contact: Lima Das, Founder
• Grievance Email: customerexcellence@lemontini.in
• Data Minimisation: We restrict the collection of Personal Information to what is necessary for the purposes outlined in this Policy.

6. Protection of Children’s Privacy

Because we offer kids’ products, we adhere to strict, child-safe data practices:

• The site is primarily intended for adults.
• No data is knowingly collected from minors.
• No targeted advertising toward minors is conducted.
• We commit to not profiling, tracking, or engaging in behavioral monitoring of children.

7. Data Security and Retention

Data Security: We implement industry-standard security measures, including SSL/HTTPS encryption, restricted data access, secure servers, and firewalls. However, no electronic platform can guarantee absolute security.

Data Retention: We retain your information only for as long as necessary to: fulfill the purposes described above, comply with legal obligations (e.g., tax, accounting), resolve disputes, or enforce agreements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to: enable shopping cart and checkout functionality, improve browsing experience, conduct website analytics, and provide personalized product suggestions.

You can manage or disable cookies through your browser settings, but please note that this may impair certain website functionalities.

9. Your Rights

You have the following rights concerning your Personal Information:

• Right to Access: To request confirmation and a copy of the data we hold about you.
• Right to Correction: To request correction of inaccurate or incomplete data.
• Right to Erasure: To request the deletion of your Personal Information, subject to legal retention periods.
• Right to Opt-Out: To withdraw consent and opt-out of marketing and promotional communications.

You may submit requests to exercise these rights at: customerexcellence@lemontini.in.

10. Links, Third-Party Features, and Data Transfers

Third-Party Links: Our website includes links and features provided by third parties (e.g., payment processors, logistics providers). These external sites are governed by their own privacy policies. Once you leave our website, our policy no longer applies, and we encourage you to review theirs.

International Transfers: If your data is transferred outside of India for processing (e.g., by cloud hosting partners), we ensure appropriate safeguards are in place to maintain a standard of protection equivalent to Indian law.

11. Intellectual Property

All content on this website—including designs, images, text, logos, and product visuals—is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any material on this website without our prior written permission. Removal or alteration of copyright or trademark notices is prohibited.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.”

13. Contact Us and Grievance Redressal

If you have questions about this Privacy Policy, wish to exercise your rights, or have a grievance:

• Email (General & Grievance): customerexcellence@lemontini.in
• Address: Lemontini Atelier Private Limited, E-703 Mantri Flora, Sarjapur Road Junction, HSR Layout, Bangalore South, Bangalore-560102, Karnataka, India

Effective Date: 16 December 2025